CityFibre Broadband Trial - Terms and Conditions

1. Introduction

These terms and conditions govern the trial of CityFibre Broadband Service provided by Broadband for Rural Kent ("we," "us," or "our") to customers within specified CityFibre network areas in Kent.

2. Trial Offer

The trial includes 3 months free broadband service with free set-up and a Zyxel EX5601-T0 2.5Gb Wi-Fi 6 router.

After the initial 3-month trial period, the service will continue for an additional 21 months at a cost from 25 per month (including VAT) depending on the service speed you sign up for. Broadband speeds from 150Mbps to 2000Mbps (2Gbps) will be available on the CityFibre network.

3. Eligibility

This trial offer is available only to new customers within designated CityFibre network areas in Kent.

Customers must register their interest and be selected to participate in the trial.

You must be out of contract with your current broadband provider or the contract must be ending before the end of the trial. This is to ensure you are able to exit your existing broadband providers contract before you start paying for this service after the trial period.

4. Duration of Contract

The total contract period is 24 months, comprising a 3-month free trial period followed by a 21-month paid service period.

Customers are required to commit to the full 24-month period.

5. Service and Equipment

The service includes a full-fibre broadband connection using CityFibre s multi-gigabit full-fibre network.

A Zyxel EX5601-T0 Wi-Fi 6 2.5Gbps broadband router is provided. This remains the property of B4RK and must be returned to us when the service is cancelled or migrated to another provider.

6. Installation

Installation and connection are free of charge.

Customers must allow access to their property for the installation of the necessary equipment.

If we incur charges for a missed installation appointment then this cost will be passed on. If there are additional costs for CityFibre to connect your premise then we will confirm the additional costs before proceeding, if the costs are not acceptable the order can be cancelled.

7. Billing and Payments

Direct Debit must be set up before we place the order with CityFibre. No charges will be incurred during the initial 3-month trial period.

Starting from the fourth month, a monthly fee of 25 (including VAT) will be billed.

Payment is due monthly in advance.

8. Termination

This service is being offered as a trial. We want you to test and provide feedback and hopefully tell your family and friends how amazing your broadband is now. If you are not happy with this service then we want every opportunity to work with you and CityFibre to ensure that we provide you with the best possible service so that we can go on providing amazing broadband to you and future customers.

If however you wish to end the trial you must give us at least 14-days notice before the end of your trial period. You will need to return the Wi-Fi router to us, we will provide a return postage label.

Termination after the trial period but before the end of the 24-month contract will incur an early termination fee equivalent to the remaining monthly charges.

9. Usage Policy

The service is subject to a fair usage policy to ensure a high-quality experience for all users.

Excessive or abusive usage may result in throttling of speeds or suspension of service.

10. Support and Maintenance

We will provide technical support and maintenance for the duration of the contract.

In case of any issues, customers can contact our support team through the Client Zone:- https://uisp.b4rk.co.uk/crm/login, support@b4rk.co.uk or 01227 944 404.

11. Amendments

We reserve the right to amend these terms and conditions with prior notice to customers.

12. Limitation of Liability

We will not be liable for any direct or indirect damages arising from the use of the service, including but not limited to loss of data or profits.

13. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

14. Acceptance of Terms

By registering for and participating in the trial, customers accept these terms and conditions in full.

For any questions or further information, please contact us at hello@b4rk.co.uk or 01227 944 404.